House Flipper Series - Privacy Policy and User‑Generated Content Guidelines

Introduction

Frozen District is a Polish video game developer and publisher headquartered in Kraków, Poland.

Company Details:

Frozen District sp. z o.o.
ul. Kołowa 8, 30-134 Kraków, Poland
NIP: 779 245 39 49 | KRS: 0000652670
e-mail: community@frozendistrict.com

The House Flipper series currently comprises House Flipper, House Flipper VR, House Flipper Pets VR, House Flipper 2, and all present and future downloadable content (collectively, the “Games”).

By purchasing, downloading, installing, or playing any title in the House Flipper series, you agree to be bound by this agreement. If you are under 18 (or the age of legal majority where you live), you confirm that a parent or legal guardian has reviewed and accepted this Agreement on your behalf.

Privacy Policy

We respect your privacy. This Privacy Policy describes the types of personal information we collect, how we use the information, with whom we share it, and the choices you can make.

What Information Do We Collect?

We collect personal information you provide when you choose to share it with us through:
  • Sending us an email
  • Signing up for our mailing lists or newsletters
  • Sending us a bug report
  • Becoming a user of our software and systems
  • Working with us on a project
We also collect information automatically, including IP address, browser type, operating system, ISP, device identifiers (e.g., your Steam ID) and website usage data.

Legal bases (Art. 6 GDPR):
  • performance of a contract (providing the Games/support)
  • your consent (newsletters, non‑essential cookies)
  • our legitimate interest (campaign analytics)
We do not collect personal information from anyone we know to be under 16 years of age. If we are made aware that information has been submitted by a child under 16, we will delete it.

Cookies and Analytics

We may use cookies or other technologies to collect certain information about website visitors to monitor interactions with our emails, text messages, and online advertisements. This information is used to track visitor use of our websites and to compile statistical reports on website activity with Google Analytics and Pardot Marketing Automation System.

For example, we may automatically collect certain information from you, such as the type of web browser and operating system you use, the name of your Internet Service Provider (“ISP”), Internet Protocol (“IP”) address, software version, approximate geo-location information (for example, based on IP address or location of cellular tower used for the connection), and/or the domain name from which you accessed our websites. In addition, we may collect information about your browsing behavior, such as the date and time you visit our websites, the areas or pages of our websites that you visit, the amount of time you spend viewing or using our websites, the number of times you return to our websites, other click-stream or website usage data, and/or emails or ads that you open, forward or click-through to our websites.

You can set your browser not to accept cookies. However, some features may not function properly as a result. For further information, visit www.aboutcookies.org or www.allaboutcookies.org.

Advertising Campaigns

To understand the success of our advertising campaigns, we use Gamesight to note when individuals interact with our online advertisements. We are informed of the IP addresses of such individuals and their Steam ID. This information is used only to better understand the success of our advertising campaigns.

Legal basis: legitimate interest (Art. 6 (1)(f) GDPR)

How We Use Your Information

We use your personal data to:
  • Help manage your account
  • Send you requested information
  • Send emails relating to mailing lists you joined (with opt-out option)
  • Send occasional relevant marketing emails (with opt-out option)
  • Contact you about specific products if you request information
We do not pass your information to third parties without your consent.

How We Protect Your Information

We implement security measures including regular malware scanning, email filtering, and security patching. All personal information is contained behind secured networks only accessible by authorized staff. Our methods meet GDPR compliance requirements.

Your Rights

You have the right to:
  • Access your personal data
  • Request deletion of personal data
  • Request correction of personal data
  • Request restriction of processing
  • Request transfer of personal data to another entity
  • Object to processing of your data
To exercise these rights, contact us at community@frozendistrict.com

You are also entitled to contact local data protection authorities, including the President of the Data Protection Office.

Changes to This Privacy Policy

We reserve the right to amend this Privacy Policy at any time in response to changes in applicable data protection and privacy legislation.

USER-GENERATED CONTENT GUIDELINES

The Games allow you to create and share user-generated content ("UGC") that may include fan art, custom objects, textures, level designs, audio elements, and other creative assets, with available features varying by specific title.

Responsible and Respectful Use

Do not create, share, or upload UGC that:
  • Contains offensive, illegal, racist, xenophobic, sexist, defamatory, or inappropriate material
  • Violates third-party rights, including intellectual property or privacy rights
  • Uses third-party intellectual property without proper permissions
  • Contains someone else's personal data
  • Harasses or demeans others based on race, ethnicity, language, sex, gender, sexual orientation, disability, appearance, age, religious or political beliefs, marital status, nationality, employment status, or socioeconomic status
  • Contains illegal content or references that do not comply with local laws
  • Infringes on patents, trademarks, copyrights, or other intellectual property rights
  • Advertises, campaigns, or promotes political, religious, or commercial views

Intellectual Property

  • Do not use our trademarks, logos, or proprietary assets in ways that could cause confusion or imply endorsement without written permission
  • Ensure your content does not infringe on our intellectual property rights
  • You are responsible for obtaining permission to post content you do not own
  • Include copyright notices where appropriate

Enforcement

If you violate these terms, we may:
  • Block or delete the relevant UGC
  • Block your access to the Games temporarily or permanently
  • Delete your user account
You shall not be entitled to compensation or reimbursement in such cases. We may inform you to clarify or remedy the infringement at our sole discretion.

Licence for Marketing Use

We are proud of what our players create and want to showcase these works in our marketing materials. By submitting UGC you confirm you have the necessary rights and grant Frozen District sp. z o.o. a worldwide, non‑exclusive, perpetual, transferable, sublicensable, royalty‑free licence to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, transmit, publicly perform and display your UGC, in whole or in part, in any media for promotional, community and other non‑commercial purposes related to the Games. This licence does not transfer ownership of the UGC to Frozen District. To the extent permitted by law, you agree not to assert your moral rights (including the right of integrity and attribution) against Frozen District for these uses.

Reporting Violations

To report offensive UGC or violations of these guidelines:
Last updated: 24.07.2025